Privacy Policy

Brighton Nutrition Review Ltd ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who we are (Data Controller)

Brighton Nutrition Review Ltd
12 Preston Road, Brighton, BN1 4QF, United Kingdom
E-mail: privacy@flexnaturalil.world

We are the data controller for personal data collected through this website (https://flexnaturalil.world/).

2. Data we collect and why

2.1 Order and enquiry data

When you submit an order or contact form, we collect:

• Full name - to address your order or enquiry
• Phone number - to confirm your order and arrange delivery
• Message content (contact form only) - to respond to your enquiry

Legal basis: Performance of a contract (Article 6(1)(b) UK GDPR) - processing is necessary to fulfil your purchase or respond to your pre-contractual enquiry.

2.2 Technical and usage data

When you visit our website, we automatically collect certain technical data via server logs and cookies, including your IP address (anonymised where possible), browser type, pages visited, and referring URL.

Legal basis: Legitimate interests (Article 6(1)(f) UK GDPR) - to maintain website security and improve our service. Analytics and advertising cookies are set only with your explicit consent.

2.3 Cookie and consent data

We store your cookie consent preference in your browser's local storage. See our Cookie Policy for full details.

Legal basis: Legal obligation (Article 6(1)(c) UK GDPR) - we are required to record your consent choice under the UK Privacy and Electronic Communications Regulations (PECR).

2.4 Marketing communications

We do not send marketing e-mails without your separate, specific consent. If you have opted in, you can withdraw at any time by contacting us at privacy@flexnaturalil.world.

3. How we use your data

• To process and fulfil your product order
• To respond to your customer service enquiries
• To comply with legal and regulatory obligations
• To maintain the security and performance of our website
• To improve our content and user experience (analytics, with consent only)

4. Who we share your data with

We do not sell your personal data. We may share it with trusted third-party processors strictly for the purposes described above:

• Delivery and logistics partners - to fulfil your order (name and delivery address only)
• Analytics providers (e.g. Google Analytics) - only if you have accepted analytics cookies; data is anonymised and aggregated
• IT and hosting providers - for website infrastructure, under data processing agreements
• Legal and regulatory authorities - where required by law

All processors are contractually bound to handle your data in accordance with UK GDPR.

5. International transfers

Some of our service providers (e.g. Google) may process data outside the UK/EEA. Where this occurs, appropriate safeguards are in place - including Standard Contractual Clauses or adequacy decisions - as required by UK GDPR Chapter V.

6. How long we keep your data

• Order data: retained for 7 years for accounting and tax compliance purposes, then securely deleted
• Contact enquiry data: retained for 2 years from the date of last contact, then securely deleted
• Cookie consent records: retained in your browser's local storage until you clear it or withdraw consent
• Analytics data: retained per our analytics provider's data retention settings (typically 14 months)

7. Your rights

Under UK GDPR you have the following rights in relation to your personal data:

• Right of access - to request a copy of the data we hold about you
• Right to rectification - to ask us to correct inaccurate data
• Right to erasure ("right to be forgotten") - to ask us to delete your data where there is no longer a lawful basis for processing
• Right to restriction - to ask us to limit how we use your data
• Right to data portability - to receive your data in a structured, machine-readable format
• Right to object - to processing based on legitimate interests
• Right to withdraw consent - at any time, where processing is based on consent (withdrawal does not affect lawfulness of prior processing)

To exercise any of these rights, contact us at privacy@flexnaturalil.world. We will respond within one calendar month.

8. Right to lodge a complaint

If you believe we have not handled your personal data correctly, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner's Office (ICO)
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Website: ico.org.uk
Telephone: 0303 123 1113

We would, however, appreciate the opportunity to address your concern directly before you approach the ICO.

9. Cookies

We use cookies and similar technologies on this website. For full information - including a list of cookies, their purposes, and how to manage your preferences - please see our Cookie Policy.

10. Automated decision-making

We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.

11. Children's data

Our website and products are not directed at persons under 18 years of age. We do not knowingly collect personal data from children. If you believe a child has submitted data to us, please contact us and we will delete it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available at this URL with the "last updated" date shown above. We will notify you of material changes where we have your contact details.

13. Contact

For any privacy-related questions or to exercise your rights:
E-mail: privacy@flexnaturalil.world
Post: Brighton Nutrition Review Ltd, 12 Preston Road, Brighton, BN1 4QF, United Kingdom