Refund & Returns Policy

We want you to be satisfied with your purchase of Slim Coffee Booster. This policy explains your right to return the product, how to initiate a return, and when to expect a refund.

1. Your statutory right of withdrawal

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (UK) and EU Directive 2011/83/EU, you have the right to withdraw from your purchase contract within 14 calendar days of the day you or a nominated third party (other than the carrier) receives your order.

This right applies to all distance contracts for goods ordered via this website. You do not need to give any reason for exercising this right.

2. How to return your order

To exercise your right of withdrawal, you must notify us before the 14-day window expires. You can do this by:

• E-mail: support@flexnaturalil.world - include your name, order reference, and a statement that you wish to return the product
• Contact form: use our Contact page with the subject "Return request"
• Post: Brighton Nutrition Review Ltd, 12 Preston Road, Brighton, BN1 4QF, United Kingdom

We will acknowledge your return request within two working days and provide the return address and any packaging instructions. Please do not send the product back before receiving our acknowledgement.

3. Return conditions

• The product must be returned within 14 calendar days of notifying us of your withdrawal
• We ask that the product is returned in its original packaging where possible, but this is not a strict condition of accepting the return
• You are responsible for the cost and risk of returning the goods, unless the product arrived damaged, defective, or incorrect
• If the product has been partially used, we may reduce the refund amount proportionally to account for any diminishment in value; however, we will not refuse a refund entirely on this basis

4. Refund amount and timing

Once we receive your returned product and confirm its condition, we will process your refund within 14 calendar days. Refunds are issued to the original payment method used.

The refund will include:

• The full product price paid
• The standard outbound delivery charge (if applicable) - we refund the least expensive standard delivery option we offered, not any premium or express delivery upgrade you selected

Return postage costs are not refunded unless the product was defective or we sent the wrong item.

5. Damaged, defective, or incorrect products

If you receive a product that is damaged on arrival, defective, or not what you ordered, please contact us within 30 days of receipt at support@flexnaturalil.world. We will arrange a free return and issue a full refund or replacement at your choice. Your statutory rights under the Consumer Rights Act 2015 are not affected by this policy.

6. Products excluded from the right of withdrawal

The right of withdrawal does not apply to:

• Sealed goods which have been unsealed after delivery and which cannot be returned for hygiene or health protection reasons - however, we apply a more generous policy than the statutory minimum and will consider returns of partially used products on a case-by-case basis

Even where an exception might technically apply, we endeavour to resolve complaints fairly. If in doubt, contact us.

7. Your statutory rights

Nothing in this Refund Policy affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

8. Contact for returns

E-mail: support@flexnaturalil.world
Post: Brighton Nutrition Review Ltd, 12 Preston Road, Brighton, BN1 4QF, United Kingdom
Response time: within two working days